Return & Refund Policy

Return window

We accept returns within 7 days from the delivery date if the item is unused and in its original packaging.

Conditions

• Items must be unused and in original condition.
• No stains or washing signs.
• Original packaging must be included.

Return fees

The customer is responsible for return shipping unless the item is faulty.

Refund processing

Refunds are processed within 2–5 business days after we receive the returned item.

To request a return, email us at info@pineberryhaus.com.